Refund & Returns Policy
About this Refund & Returns Policy
At Jayne Nicola Interiors, we take pride in providing high-quality digital mood boards and curated shopping lists tailored to inspire and support your interior design journey. We aim to offer a seamless and satisfying customer experience. Please review the following Refund and Returns Policy, which outlines the terms and conditions for purchases of our Shop the Design Service.
Nature of the Product
The Shop the Design Service, includes a digital mood board along with a curated shopping list of recommended products to bring your interior vision to life. As this is a digital product, it is considered delivered once the shopping link is accessed. Due to the intellectual property and digital nature of this product, certain restrictions apply regarding refunds and usage.
Refund Policy
Non-Refundable Items: Once the shopping link is accessed, the mood board and shopping list are considered delivered, and no refunds will be issued.
If you encounter any technical issues accessing the mood board or shopping list, please contact us at info@jaynenicolainteriors.com within 7 days of purchase for assistance. We will work to resolve the issue or provide a refund if necessary, as long as the link has not been accessed.
Intellectual Property and Usage Restrictions
The mood board and shopping list are for personal use only. Customers are not permitted to sell, share, or distribute digital materials to third parties.
Any unauthorised reproduction or redistribution of the materials is strictly prohibited and may result in legal action.
Changes or Cancellations
If you need to make changes or cancel your order, please reach out to us at info@jaynenicolainteriors.com before accessing the shopping link. Once the link has been accessed, cancellations or changes will not be possible.
Product Accuracy Disclaimer
The shopping list includes curated product recommendations. However:
- Product availability and pricing are subject to change by the respective retailers, and we cannot guarantee that all items will remain available after purchase.
- Colours and styles may vary slightly due to digital representation or changes made by retailers.
Compliance with Consumer Rights
This Refund and Returns Policy complies with local consumer protection laws. It does not affect your statutory rights.
Customer Support
We are committed to your satisfaction. If you are not fully happy with your mood board, please reach out to us using the details below. While refunds may not be possible for digital products, we will do our best to address your concerns and provide additional guidance.
If you have any questions about this policy or need assistance with your purchase, our team is happy to help. Please contact us at:
Thank you for understanding and respecting the integrity of our creative work. We’re delighted to help you design a space that truly inspires.